Job Description
Manager of manager’s roleIn charge of managing multiple entry level managers. This would consist of one or more teams of Investigation specialists (~70-8
- Manager of manager’s roleIn charge of managing multiple entry level managers
- This would consist of one or more teams of Investigation specialists (~70-80 headcount) who investigate buyer or seller transactions - 3+ years of operations, risk, fraud investigations industry experience- Proven track record managing complex investigation workflows with high SLA requirements (90%+)- Bachelor's degree or equivalent experience- Experience partnering with Product and Technology teams to deploy automation and AI solutions- Strong analytical skills with ability to use data to drive decisions and measure performance - Experience in intellectual property enforcement, brand protection, trust & safety, or fraud detection operations- SQL proficiency and advanced data analytics capabilities for defect pattern analysis and capacity forecasting- Lean/Six Sigma certification with demonstrated process optimization expertise- Understanding of ML/AI capabilities, model accuracy evaluation, and automation deploymentOur inclusive culture empowers Amazonians to deliver the best results for our customers
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