About This Opportunity
The details below reproduce the recorded source information. They have not been independently confirmed with the employer. Missing fields are not inferred from the role title. Check amazon.jobs for the current requirements and availability.
Full source description
- We are looking for a founding leader to build Amazon Pharmacy’s Support Engineering team in Bengaluru from scratch
- You will hire the first engineers, design how the team operates, and decide what gets - Bachelor's degree in Computer Science, Computer Engineering or a related technical discipline- · 3+ years of experience managing technical support, support engineering, or operations engineering teams- · 5+ years of experience in technical support, production support, or operations engineering roles- · Experience running 24x7 or multi-shift operations, including rosters, on-call rotations, and escalation processes- · Experience using operational metrics (SLA adherence, MTTR, ticket volume and aging) to drive team performance- · Experience leading incident management and root cause analysis for high-severity issues- · Experience working with engineering teams and external vendors to resolve technical issues- · Bachelor’s degree in Engineering, Computer Science, or a related technical field, or equivalent experience - Experience managing engineering teams in an operations environment- · Experience with scripting and automation in Python, SQL, or Bash, and leading teams that automate manual operational work- · Experience with AWS services for monitoring, alarming, and automation- · Experience with IT service management tooling and ticketing workflows, such as SIM, Trouble Ticketing, ServiceNow, or JiraOur inclusive culture empowers Amazonians to deliver the best results for our customers
- If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information
- If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Application preparation
Keep the vacancy ID, source URL and a copy of the requirements with your application record. Use the application source button above only after checking that the vacancy is still open.
Application and source-check checklist ? Build a resume with evidence
Candidate Guidance
Preparation actions based on the recorded description. Suggestions below do not add to or replace the employer requirements.
- Technical preparation suggestion: choose one relevant implementation you actually built. Be ready to demonstrate a normal input, an invalid input, how you tested both, and one limitation. This is preparation advice, not an additional employer requirement.
- The source text does not provide clearly labelled eligibility or selection details. Read its full wording and ask the employer about missing mandatory conditions before investing time in an application.
ManaCoding Jobs is a job-discovery platform. We organize role information and source links, but candidates should verify final details on the official employer or source page before applying. Salary is shown only when available from the listing/source; otherwise it is marked as not disclosed.