About This Opportunity
The details below reproduce the recorded source information. They have not been independently confirmed with the employer. Missing fields are not inferred from the role title. Check freshersjobs24.com for the current requirements and availability.
Full source description
- Teradata Freshers Recruitment in Hyderabad For Product Support Engineering Intern
- BE and BTech Graduates are eligible to apply for this job
- More details regarding Teradata Hyderabad Freshers Job Openings is given below
- Company Name: Teradata Job Location: Hyderabad Job Category: IT | Software Job Position: Product Support Engineering Intern Experience: Freshers Qualification: BE, BTech Job Description: Teradata is hiring for Product Support Engineering Intern
- Work Location: Hyderabad
- About the Opportunity: The Global Support Organization (GSO) team are key support analysts, focused on delivering deep-level technical support to both internal and external customers
- The intern is to join Product Support Engineering and build expertise across key technology areas including Database, Platform Infrastructure, Networking, and AI
- He/she will troubleshoot and resolve complex technical issues, collaborate with engineering and product teams, and develop AI-powered support agents and automation that improve how we diagnose, resolve, and prevent customer issues
- This role offers hands-on experience with modern technologies while building the skills needed to become a next-generation support engineer
- Learning Opportunities: The intern will gain exposure to enterprise customer support, incident management, troubleshooting methodologies, cloud technologies, data analysis, and cross-functional collaboration while working with experienced support professionals
- Key Responsibilities: Develop in-depth knowledge of Teradata products
- Participate in discussions with customers to deliver technical analysis and solve product issues
- Collaborate with the team on customer incidents/cases, identify customer problems through investigation, problem recreation and perform Root Cause Analysis (RCA)
- Interact with Engineering and peers to isolate product defects
- Adhere to Incident Management Process
- Identify and implement improvements for processes, products, and tools
- Treat every customer professionally and with respect
- Coordinate proper escalations for unresolved issues and staying actively engaged
- Contribute to the content and quality of our knowledge articles
- Analyze operational workflows and identify opportunities for standardization and automation
- Monitor operational metrics and support reporting and dashboard development
- Develop or enhance scripts and tools that improve operational efficiency
- Utilize AI and automation technologies to streamline engineering processes
- Create and maintain technical documentation and operational playbooks
- Gain and maintain current knowledge of Teradata Customer Services Policies, Procedures, and Service offerings
- Required Qualifications: Pursuing a B.E./B.Tech degree in Computer Science or related engineering discipline
- Strong understanding of Operating Systems, Database Concepts, and Computer Networks
- Knowledge of programming fundamentals and problem-solving techniques
- Strong analytical and communication skills
- Ability to work effectively in a collaborative environment
- Preferred Skills: Linux/Unix Administration
- Python Programming
- Shell Scripting
- SQL and Database Technologies
- Automation and DevOps Concepts
- Cloud Fundamentals
- Log Analysis and Troubleshooting
- Generative AI and AI Productivity Tools
- How To Apply: Registrations are closed IT Jobs: Check Here Internship Jobs: Check Here
Application preparation
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Candidate Guidance
Preparation actions based on the recorded description. Suggestions below do not add to or replace the employer requirements.
- Technical preparation suggestion: choose one relevant implementation you actually built. Be ready to demonstrate a normal input, an invalid input, how you tested both, and one limitation. This is preparation advice, not an additional employer requirement.
- The source text does not provide clearly labelled eligibility or selection details. Read its full wording and ask the employer about missing mandatory conditions before investing time in an application.
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