Job Description
Amazon is looking for a Senior Investigation Specialist, to evaluate high-risk transactions and safeguard Amazon's global customer base, profitability, and
- Amazon is looking for a Senior Investigation Specialist, to evaluate high-risk transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer - Excellent written and spoken English and the ability to compose grammatically correct, concise and accurate written responses- • Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers- • Demonstrated ability to work independently and make complex investigation decisions with little to no guidance- • Excellent problem solving skills- • Demonstrated ability to analyse and solve problems with key attention to detail and ability to identify unfamiliar MOs- • Exceptionally strong customer handling and conflict resolution skills, with a keen focus on quality and customer experience.- • Self-disciplined, diligent, proactive and detail oriented- • Ability to adapt easily to change and learn quickly within a fast-paced environment.- • Strong organizational skills- • Effective prioritisation of work time to ensure productivity, fulfil department standards for time spent and individually prioritize multiple tasks of competing urgency- • Demonstrated ability to exceed expectations regarding performance and individual contribution- • Ability to maintain high levels of confidentiality and data security standards- • Experience with Microsoft Office, including Outlook, Word, and Excel- • Passionate commitment to Amazon's emergence as the world's most customer-centric company - • Experience in VRMO investigations processes and policiesOur inclusive culture empowers Amazonians to deliver the best results for our customers
- If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information
- If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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